Frequently asked questions

Does ReliaEn need the internet?

No, not for analyses, reports, the CMMS on one computer or the licence. ReliaEn uses the internet only for update checks, for AI Support with a cloud provider and for a shared CMMS database. The System requirements page gives the details.

Can I try ReliaEn before I buy?

Yes. One licence includes every module. The free trial runs for 30 days on one computer and includes every module, so you try the same product that you buy. Install ReliaEn, copy the machine code from Help ▸ Licence… and send it with the trial form on the Download page.

What does a licence include?

Every licence includes every module: the reliability analyses, the failure mode and effects analysis (FMEA) studies, the CMMS, asset criticality, Asset Health, the Bridge and AI Support. The free trial opens the same modules. The Pricing page lists them.

Can I transfer my licence to a new computer?

Yes, through ReliaEn licence support. Write to license@reliaen.com with the order number, the old and new machine codes and the reason. ReliaEn issues a new licence file for the remaining term within 1 business day. Each licence year includes one transfer. See Licence and moving to a new computer.

What happens when my licence expires?

ReliaEn reminds you 30 days before the expiry date. After expiry, ReliaEn keeps working for 7 more days. Then it opens in read-only mode until you renew the licence. Your files stay readable.

Does ReliaEn send my data anywhere?

No. Your projects and maintenance files stay on your computer or on your own database server. The update check sends no information about you, your computer or your data. AI Support uses a local model unless you select a cloud provider, and it asks for your approval before the first cloud request.

Can several engineers share one CMMS?

Yes. Several computers can work on one shared PostgreSQL database. If two people edit the same record, ReliaEn rejects the later save and shows a message that tells the user what to do. Each computer needs its own licence.

Can ReliaEn read data from an enterprise maintenance system?

Yes, from export files. The Bridge imports Excel and CSV export files into the ReliaEn CMMS. It does not connect to the enterprise system. The Bridge is included in every licence.

Is the interface fully in Thai?

Yes. One setting under File ▸ Language… switches the application between Thai and English. The report guides under Help are in English in version 1.0.0 and in Thai from version 1.0.1.

How do I get help?

Write to sales@reliaen.com with your machine code or order number, and describe what you see on the screen. Use the same address for purchases and quotations.